Always moving

Customer Services at Actineo

The Customer Services team at Actineo, a Verisk business, works for insurers to procure medical documents from clinics and medical practices, answering customer queries and collating medical data for forwarding to our insurance customers.

And there's one thing the entire team has in common: they communicate professionally and have a real knack for data. As a team, they facilitate innovative insurance services for our customers every day, simplifying the processing of settling bodily injury claims.

Join the Customer Services team and enjoy a huge range of development opportunities!

Current vacancies

Customer service job adverts

Employee Life Cycle

Your career at Actineo

The journey is the destination

Before we advertise a position, we think carefully about what duties and challenges the position entails and what applicants should bring in order to be successful in the role. We therefore always conduct a requirements analysis in partnership with colleagues from the relevant department. That way, we know from the very get-go which qualifications are particularly important.

Starter's orders

Once we receive your application, we will invite you to an initial online interview and will guide you through the whole process, from first contact to final decision.

First steps

If we hire you, you can expect plenty of input at the start. You will learn how to navigate our organisational structure, meet your future points of contact and team members, and be introduced to the most important business processes. Step by step, you will gain confidence with the help and support of your manager, your team and HR and will soon be a pro in your area.

Go your own way

After the first intensive on-boarding phase, we will offer you a variety of opportunities for further development, tailored to your individual duties and challenges. In addition to regular trainings, our quality managers will continue to support you well beyond your on-boarding. We use our 'Weeklys' to profit from your opinion.

Settle in for the long haul

It's important to us that we commit our employees to the company long-term. Which is why we monitor satisfaction among our employees in regular performance reviews.


The first step on our journey together is a digital meet-and-greet with our HR team, and possibly your future manager. The next step is a face-to-face interview or trial period, including feedback, so that you as a candidate can get a realistic impression of your future role. It is very important for us that you can get an idea of your future team and the conditions at Actineo. For certain positions, we also employ additional selection processes such as case studies or roleplays that will also give you a good insight into our challenges and how we think. As a final step, we give you a call or invite you to a meeting in-person or via Teams and offer honest feedback. If both sides are happy, we will make you a job offer and plan for your start.

Depending on the position and department, we will offer you a permanent point of contact from our HR team. You can find the respective point of contact under each vacancy. For general queries, you can also e-mail bewerbung(at)

We accept unsolicited applications even if no specific job has been advertised. We love candidates taking the initiative to send us an application. To do this, please apply here.

You will find an "Apply now" button under each position. Please be aware that we can only consider your application if you submit it to us digitally via our Careers portal. For the sake of the environment, we do not manage applications by post.

Just as you have put time and effort into your application, we process your application with the utmost care. However, you can generally expect to hear back from us within a week.

Your point of contact is indicated below the vacancies together with their contact details. You can also contact us at bewerbung(at) However, please be advised that you cannot apply via this e-mail address.

Unsolicited applications

Can't see any vacancies that take your fancy? Don't worry! Convince us of your talents by sending an unsolicited application to Actineo. We look forward to receiving your excellent application.

Submit unsolicited application


Your points of contact

Katharina Reger
Human Resources Managerin
+49 (0)2236 48003 333


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