Claims support in the customer's interest

Support on settling and paying out claims

We help our customers settle property and bodily injury claims within property and casualty divisions as well as benefits in health insurance. With specialised knowledge in various lines of insurance, Actineo, a Verisk business, can take charge of the full or individual settlement processes.

We do all of our claims work within the customer's claims system, taking into account data protection regulations. Rules on settling claims and depth of integration are always defined by our customers alone.


Handling claims settlement processes
Solutions for providing support in the claims management process

Added value

Quick and flexible claims processing
Regular claims management support
Support during peak periods
Backlog management
Support with digital transformation


Third-party motor insurance
General liability insurance
Private accident insurance
Private health insurance
Life insurance/occupational disability
Pet owner liability insurance
Pet health insurance
Buildings/natural disaster insurance
Contents insurance

Market challenges

We've been working with our insurance customers for years, meaning we understand the future challenges the industry faces moving forwards:

  • Skills shortage
  • Backlogs during peak periods | Backlogs of claims
  • Volatile scope of performance
  • Reducing labour costs
  • Digital transformation


In order to meet these challenges, we offer our insurance customers partial to full outsourcing of claims settlement and payout activities. Using our own skills and expertise, we collaborate within our customers' claims systems and offer the following solutions.

Full settlement of claims, including closing the case

  • Complete review of merits of claim and amount of compensation due
    • Taking care of correspondence with all parties involved
    • Setting aside and managing reserves (where necessary)
    • Preparing all claims data in the customer's system
  • Manning the claims hotline
  • Digitising and simplifying the claims process

Professional expertise

We are able to implement the solutions above independently thanks to the extensive experience we have built up over the years:

  • Insurance brokers (claim/loss adjusters)
  • Lawyers
  • Medical specialists, care experts and doctors
  • Cooperation with external law firm

We are using cookies.

We use cookies to give you the best possible experience on our website, to personalise content for you and to improve our service. We take your interests into account and only process data for our marketing, web analytics and personalisation purposes if you give us your consent by clicking on "Agree to all and continue". You can revoke your consent at any time with effect for the future. Under the link Privacy Policy you will find the button "Revoke cookie consent". You will find further information on cookies and their customisation options under the button "Show settings".