Claims support in the customer's interest
Support on settling and paying out claims
We help our customers settle property and bodily injury claims within property and casualty divisions as well as benefits in health insurance. With specialised knowledge in various lines of insurance, Actineo, a Verisk business, can take charge of the full or individual settlement processes.
We do all of our claims work within the customer's claims system, taking into account data protection regulations. Rules on settling claims and depth of integration are always defined by our customers alone.
Market challenges
We've been working with our insurance customers for years, meaning we understand the future challenges the industry faces moving forwards:
- Skills shortage
- Backlogs during peak periods | Backlogs of claims
- Volatile scope of performance
- Reducing labour costs
- Digital transformation
Solutions
In order to meet these challenges, we offer our insurance customers partial to full outsourcing of claims settlement and payout activities. Using our own skills and expertise, we collaborate within our customers' claims systems and offer the following solutions.
Full settlement of claims, including closing the case
- Complete review of merits of claim and amount of compensation due
- Taking care of correspondence with all parties involved
- Setting aside and managing reserves (where necessary)
- Preparing all claims data in the customer's system
- Manning the claims hotline
- Digitising and simplifying the claims process
Professional expertise
We are able to implement the solutions above independently thanks to the extensive experience we have built up over the years:
- Insurance brokers (claim/loss adjusters)
- Lawyers
- Medical specialists, care experts and doctors
- Cooperation with external law firm
